Terms and Conditions

These terms and conditions ("Terms") set out the terms on which Signogen digital signage ("Signogen", "Company", "we", "us", "our") provides you ("you", "your", "customer", "reseller", "partner") with access to the Signogen digital signage solution ("Service") at www.signogen.com ("Website") or any Signogen app hosted on Google Play Store or other platforms. Please read these Terms carefully and ensure you understand them.

Signogen and customer are hereinafter collectively referred to as "Parties" and individually as a "Party".

By using our Service, you warrant that you understand and accept these Terms. If you are accepting on behalf of your employer or as an authorized employee, you confirm you have authority to enter into this contract. If you do not agree, please stop using the Service immediately.

1. Definitions

• "Digital Host Site(s)" means the physical location/space provided by the Advertiser/Client/customer for installing the Solution, including display screen, media player, and internet connectivity.
• "Advertisement(s)" means the promotional message/communication displayed at Digital Host Site(s) using the Solution.
• "Advertiser(s)" means a person or entity paying fees for displaying Advertisements at Digital Host Sites.
• "Technology Cost" means subscription or one-time fees paid by the Advertiser/Client/Customer for using the Solution.
• "Billing Period" means the period you are billed for, usually a month.
• "Contract" means the contract between Signogen and the customer.
• "Content" means any data, files, multimedia, third-party links, images, videos, or other materials submitted by the customer.
• "Fee" means the monthly subscription fee per display payable by the customer.
• "Hardware" means devices such as computers, laptops, signage players used to access the Service.
• "Reseller" means a person or company purchasing bulk licenses or hardware to resell to others.
• "White Label Reseller" means a reseller adding their own branding to licenses or hardware sold.
• "Intellectual Property" means all proprietary rights including patents, trademarks, copyrights, trade secrets, and proprietary information.
• "Login Details" means usernames and passwords required to access Signogen Service.
• "Minimum Requirements" means specifications required for your hardware to use the Service.
• "Network" means electronic communications used to provide the Service.
• "Purpose" means the use of data to provide the Service and meet contractual obligations.
• "Screen/Display" means any TV, monitor or device compatible with the Service used by the customer.
• "Service" means Signogen digital signage software (SaaS) made available through www.signogen.com.
• "Use" means access to the Service for internal business purposes only.
• "User or Person" means any authorized person or entity using the Service with login details.

2. About Signogen Digital Signage and Our Service

The Service and www.signogen.com are owned and managed by Signogen, with a registered address at No.1, Rajiv Gandhi Nagar, Villivakkam, Chennai-600049.

Signogen develops cloud-based digital signage software for media networks for advertisements and communications.

Our Service is intended for commercial use. For private, non-commercial use, please contact support@signogen.com.

3. Registration

To use the Service, you must register via the online form. Registration confirmation will be sent by email. You warrant information provided is accurate and agree to keep login details confidential. Misuse may result in disabled access.

4. Representations, Warranties, and Responsibilities of Signogen

Signogen provides digital signage technology and pre-configured media players (procured by customer) for deployment. Customers must ensure internet connectivity as specified.

We provide remote support and testing for installation and operation, subject to subscription package terms.

Signogen warrants, to the best of its knowledge, that the technology does not infringe third-party intellectual property rights.

5. Formation & Termination of Your Contract

You must be at least 18 years old to use the Service.

Contracts commence on confirmation email date and renew monthly unless terminated by either party with notice.

We may suspend or terminate access if terms are breached, fraudulent use is suspected, inaccurate information is provided, or third-party services are discontinued.

Upon termination, access ceases and content may be retained for legal compliance.

6. Access to the Service and Support

You receive a non-exclusive, non-transferable license to use the Service during your contract.

Service availability is not guaranteed to be uninterrupted due to conditions outside our control.

We use industry-standard security but cannot guarantee complete security against unauthorized access.

Support is available Monday to Friday, 10 AM – 7 PM IST via support@signogen.com. Fault resolution depends on clear problem descriptions.

Support does not cover faults from misuse, third-party software, or equipment not provided by us.

7. Your Obligations

You are responsible for all activities on your account and must notify us of any unauthorized access.

Content must not be offensive, illegal, or infringe others' rights.

You grant Signogen a non-exclusive, worldwide license to use your submitted content for Service delivery.

You warrant ownership or proper license rights for content submitted and indemnify Signogen against related claims.

You agree to use login details responsibly, comply with policies, and cooperate with security requests. Breach may result in contract termination.

8. Fees and Payment of Fees

Fees are invoiced monthly or as agreed, based on the number of displays linked to your account, regardless of online status.

All fees are exclusive of taxes.

Invoices are sent by email to your registered address; changes must be requested via support@signogen.com.

Fees are generally non-refundable unless otherwise agreed.

9. Shopping Online

If you purchase hardware or products, delivery typically occurs within 5-10 business days.

Contact support for order changes.

10. Free Account

We offer a 1-day starter trial for just ₹10 to test all features. This helps us serve genuine users and prevent spam.

We may send marketing communications during this trial period.

We reserve the right to modify, cancel, or limit your trial account at any time without prior notice.

One person or organization is limited to one trial account; duplicate accounts are prohibited and may be closed upon discovery.

11. Exclusion of Warranties and Limitation of Liability

We exclude all warranties not expressly stated and do not guarantee backup of content.

We are not liable for damages from third-party services or internet disruptions. Liability limits apply as detailed, with exceptions for negligence, fraud, or personal injury.

12. Intellectual Property Rights

Ownership of technology and trademarks remains with Signogen.

Users may not copy, reverse engineer, or infringe on Signogen IP rights.

13. Data Protection

You must comply with applicable data protection laws including India's Data Protection Act, 2023.

We collect certain data as described for providing and improving the Service.

Data transmission is at your own risk; we implement reasonable security measures.

14. Viruses, Hacking and Other Offences

Misuse by introducing harmful software or unauthorized access attempts is prohibited and may result in criminal charges and immediate termination.

We are not liable for damages caused by malicious software introduced by users.

15. Publicity and Marketing

With your prior approval, we may refer to you as a customer in marketing materials and publish case studies.

Notify us if you do not consent.

16. Confidentiality

Both parties agree to keep confidential information private except as required by law or agreed upon.

17. General

Failure to enforce any part of these Terms does not waive rights.

You agree to comply with foreign and local laws applicable to your use.

Notifications are deemed received as specified.

Invalid provisions will be severed without affecting the remainder.

These Terms constitute the entire agreement.

Governing law is India, and disputes are resolved in Chennai courts.

We may amend Terms with notice on www.signogen.com and email.

18. Contact Details

For questions regarding these Terms, contact support@signogen.com.