Privacy Policy

This privacy policy applies to all visitors ("Users", "Customers", "Resellers", "Partners") who visit this site ("www.signogen.com") or any of our apps hosted on third-party platforms such as Google Play Store, Microsoft Store, Amazon App Store, etc. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information.

Thank you for visiting Signogen ("Signogen", "we", "us", "our") at www.signogen.com ("Site"). This Privacy Policy governs our handling of personally identifiable information about users of our Site and digital signage services, including software available for download on the Site or through third-party app stores.

Privacy Policy Updates

Signogen may update this Privacy Policy from time to time in response to evolving business, legal, or technical developments. Updated policies will be posted on this Site, and registered users will be notified by email where practical. Continued use of our Site or services after updates constitutes acceptance of the revised Privacy Policy.

Compliance with Law

Signogen collects, stores, and processes personal data in accordance with the applicable laws of India, including the Digital Personal Data Protection (DPDP) Act, 2023. We are committed to upholding your data protection rights and to providing transparency about our data practices.

Consent

By accessing or using our services, you consent to the collection, storage, use, and disclosure of your personal information as described in this policy. This applies whether or not you register or create an account. You may withdraw consent at any time by contacting us (see "Contact and Withdrawing Consent").

Information Collection and Use

We may collect information such as:

• Name, email address, company/organization, and contact details
• Account credentials, subscription status, support interactions
• Device and usage information (e.g., IP address, browser, device type, pages visited, system logs)
• Content you upload or manage through our services
• Payment data (processed securely via trusted payment providers; we do not store full card or UPI details)

Why we collect information:

• Register, maintain, and support your account
• Deliver and improve our services and features
• Authenticate logins and prevent fraud or misuse
• Communicate about your account, service updates, and policy changes
• Send marketing updates only with your explicit consent

During your trial period, activity may be temporarily logged to ensure quality of service, but sensitive information and brand/internal communications are never accessed or stored. Once upgraded to a paid plan, your activities are private.

Data Retention and Removal

• User data from inactive or deleted accounts is retained for one year and then deleted automatically, unless the law requires longer retention.
• You may request early deletion or correction; deletion requests are honored within 30 days.
• If data must be retained for legal purposes or dispute resolution, Signogen safeguards its confidentiality and security.

Data Backup and Recovery

Regular secure backups are maintained to ensure availability in the event of a system failure. Backups are stored according to industry standards.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from anyone under this age.

Cookies and Web Beacons

We use cookies and similar tracking technologies for:

• Essential website/app functionality
• Usage analysis and service improvement
• Remembering your preferences

You can control cookies via browser settings; however, disabling cookies may affect some features.

Aggregate and Anonymized Data

We may analyze aggregated data to identify usage trends and improve our services. This data does not personally identify individuals.

Data Sharing and Disclosure

We may share your data with:

• Trusted vendors or service providers working on our behalf (e.g., hosting, payments, communications)
• Law enforcement, regulatory bodies, or government agencies if required by law or to protect the rights or safety of our users, company, or others
• A successor entity in the event of a merger, acquisition, or sale

We do not sell your personal data to third parties for marketing.

Security

We implement reasonable technical and organizational safeguards (including encryption, access controls, and secure coding practices) to protect your data as required by India's DPDP Act and best international standards.

Please note: No method of data transmission or storage is completely secure. By using our service, you acknowledge and accept this risk.

International Transfers

If you use our services outside India, your data may be stored and processed on servers located in India.

Publicity and Customer List

With your prior consent, we may display your company name or logo on our website or marketing materials. You may withdraw this consent at any time by contacting us.

Access, Correction, and Consent Withdrawal

You can view or update your account information via your account dashboard or by contacting us. You may withdraw your consent for us to use your personal data at any time (subject to legal or contractual limits).

Prohibited Content & Immediate Termination

You must not upload, publish, or distribute pornographic, sexually explicit, obscene material, or any content that is illegal under applicable law. We have a zero-tolerance policy for such content: if we detect or are notified of pornographic, explicit, or illegal media associated with your account, we will immediately remove the content and terminate your subscription/account without prior notice. We will retain logs and copies of the offending material for compliance and law-enforcement purposes where required. This decision is final; appeals may be submitted via Support but do not guarantee reinstatement.

Contact and Withdrawing Consent

For any questions regarding this Privacy Policy, to exercise your rights under the DPDP Act, 2023, or to withdraw consent, please contact:

Email: support@signogen.com